Lifetime Smile Guarantee™

Return Policy

Your new smile is guaranteed for life

Our Lifetime Smile Guarantee protects your smile for life, complete with a 30-Day Money-Back Promise and free aligner touch-ups during your treatment and beyond.


Impression kit

At SmileDirectClub, we’re all about making people smile. That’s why we’ll refund the cost of your risk-free impression kit if your doctor determines our aligners aren’t a fit for you. Please reach out to CustomerCare@SmileDirectClub.com if you’d like to pursue a return for an impression kit.


SmileDirectClub aligners

If you decide that our aligners aren’t for you within the first 30 days of receiving them, we’ll provide a full refund (shipping costs not included). Simply ship your remaining aligners back to SmileDirectClub. This is part of our Lifetime Smile Guarantee™. The 30-day time period starts the day your aligners are delivered to you and you register them online in your account.


If you decide that aligners aren’t for you, outside of the first 30 days, you can still return your registered, unused aligners for a prorated refund (based on the percentage of aligners returned unopened and unused). You must have worn your aligners for the prescribed amount of time, have completed regular virtual Smile Check-ins™, and be up-to-date on aligner payments.


Please note: You are responsible for shipping costs when returning aligners.


Aligner return process

Please follow these steps when returning your aligners:


  • Pack your unused aligners, in their original bags, to ship back to SmileDirectClub.
  • Contact our Customer Care team at 1-800-765-8951 to initiate the return process.
  • SmileDirectClub needs proof of shipment to honor a refund, so please use a trackable carrier like FedEx or UPS. If a shipment is lost by the carrier in transit, SmileDirectClub cannot process your return without shipping verification.

Lifetime Smile Guarantee™ refunds

Once we receive and process your return, we’ll email you to let you know your refund has been issued. You’ll typically see your refund on your credit card statement within 5 to 10 days of processing, depending on your financial institution. If you signed up for recurring payments, depending on when we receive your return, you may be charged a payment while we process your return.


Your monthly payments will remain the same until your remaining balance has been paid in full. Your term will be reduced based on the number of aligners you have opened and used. This payment will be refunded to you once your return has been processed.

Last Revised: October 2021
Canada
© 2023 SmileDirectClub. All Rights Reserved. Privacy Terms Returns
SmileDirectClub, Cosmetic Dentistry, Nashville, TN

* SmilePayTM is $115/month for 28 months with a $300 deposit ($3,520 total). See FAQs for details.

 

** “Half the cost of braces” claim based on Single Pay vs. avg. fees (incl. diagnostics and exams) for braces treatment, as reported in a nat’l survey of practitioners. Comparison does not include added costs, such as retainers, and is limited to mild-to-moderate teeth correction, as braces may treat additional issues.

 

1 Typical Fulltime Aligner treatment plans are 4–6 months. See SmileDirectClub.ca/claims for details. Results may vary.

 

2 SmileDirectClub treatment is backed by our Lifetime Smile Guarantee™. Terms and conditions apply. See SmileDirectClub.ca/en-ca/guarantee for details.

 

3 Typical Nighttime Aligner™ treatment plans are 8-10 months with 10 hours of continuous nighttime wear. See SmileDirectClub.ca/claims for details. Results may vary.

 

4 “Half the cost of braces or Invisalign” claim based on Single Pay vs. avg. fees (incl. diagnostics and exams) for braces and Invisalign treatment, as reported in a nat’l survey of practitioners. Comparison does not include added costs, such as retainers, and is limited to mild-to-moderate teeth correction, as braces and Invisalign may treat additional issues.

 

5 “$7000 average cost of braces” claim is based on average total fees (including diagnostics and in-person exams) for treatment of mild-to-moderate teeth correction with braces as reported in a national survey of practicing orthodontists.